ViaDialog Talks #1: How is voice AI making its way into contact centres?

Presented by Ariane Nabeth-Halber

About the speaker

Ariane Nabeth-Halber is a passionate technology ambassador and an expert in speech and artificial intelligence for over 20 years. She leads the entire Speech AI activity at ViaDialog, manages the Data Scientist teams but also the relations with public laboratories. Her role is to collect customer needs in order to make them converge with existing technological possibilities, while steering the roadmap of the projects carried out, and evangelising the ecosystem through her position as an expert. 

Description

How is voice AI making its way into contact centres? AI, and in particular the use of voice recognition technologies, have a key role to play in the profound transformation of customer relations, both in terms of improving operational efficiency and optimising the customer journey. During this webinar, Ariane Nabeth-Halber, Director of Speech/IA at ViaDialog, discusses the topic of Natural Language voice greetings in contact centres.