From multi-channel to omni-channel, through ...
From multi-channel to omni-channel via cross-channel... the new customer journey Cross-channel, multi-channel, omni-channel... has the customer journey become nothing but watery? No, of course not!
From multi-channel to omni-channel via cross-channel... the new customer journey Cross-channel, multi-channel, omni-channel... has the customer journey become nothing but watery? No, of course not!