VIADIALOG ", a SAS with a capital of EUR 1,752,763, whose registered office is located at 152, Boulevard Pereire in Paris (75017), registered with the Paris Trade and Companies Registry under number B 752 556 126 ("ViaDialog", "we", "us" or "our") is a software company providing value-added communication solutions and related services ("Services"). This privacy policy ("Privacy Policy") details ViaDialog's policies and practices regarding the collection and use of your personal information and sets forth your privacy rights.
Scope of the policy and links to other websites
This Privacy Policy covers activities on the ViaDialog platform, including this website, and any other website or web-based system provided by ViaDialog (the "Website"). Through the Website, you may access links to other websites that are not under the control of ViaDialog. We have no control over the nature, content and availability of these sites. This privacy policy does not cover links from the website to such other sites. We encourage you to read the privacy statements of other websites you may visit.
The information we collect and how we use it
Provision of the ViaDialog platform
ViaDialog collects personal information about you in order to :
- To identify you each time you visit our website or wish to use a service;
- Process orders or requests submitted by you;
- To improve our services and our website;
- Personalize your experience;
- Conducting research into the demographics, interests and behaviour of our customers.
Depending on the service, the personal information we collect may include:
- First name ;
- Last name ;
- Telephone number ;
- E-mail address ;
- Company ;
For the purposes of ViaDialog's e-mail communication, the basis for lawful processing is as follows:
- If you have given us your consent;
- As necessary for the performance of a contract; or
- For the purpose of pursuing ViaDialog's legitimate interest.
Aggregated service data
In an ongoing effort to better understand and serve its customers, ViaDialog sometimes conducts research into the demographics, interests and behaviour of its customers, based on personal and other information provided to us. This research may be compiled and analyzed on an aggregate basis. This aggregate information does not identify you personally and is not considered personal information.
Via the ViaDialog website
As with most other websites, the website automatically collects certain information and stores it in log files. This information may include (i) Internet Protocol ("IP") addresses, (ii) the general region or location where your computer or device accesses the Internet, (iii) browser and system information, and (iv) other actions you take on the website. We use this information to help us design our website to better meet the needs of our users. We may also use your IP address to help diagnose problems with our server, to administer our website, to analyze trends, to track visitors' movements, and to gather broad demographic information that helps us identify visitor preferences. We do not link IP addresses to your name or e-mail address.
The website also uses cookies. Cookies are electronic files that are saved on a user's computer when they browse websites. They help us to improve our site and provide a better, more personalised service. The use of cookies is common practice and many websites use them to provide useful features to their customers. Cookies do not personally identify users, but they do identify a user's computer.
Cookies are used to store information about users who visit websites and the devices they use to access the sites. Most browsers are initially set up to accept cookies.
Most web browsers automatically accept cookies. If you prefer, you can change your browser settings so that it does not automatically accept cookies. If you configure your browser settings to block cookies, you may not be able to fully experience the website. Cookies are specific to the server that created them and are not accessible to other servers, which means that they cannot be used to track your movements on the internet. While cookies can identify a user's computer, they do not personally identify customers or passwords.
When and how we share information with others
Our partners and joint ventures have privacy practices that are no less protective of all users than our practices described in this document, to the extent permitted by applicable law.
In addition, if ViaDialog, or substantially all of its assets, were acquired, or in the unlikely event that ViaDialog went bankrupt or ceased operations, customer information would be one of the assets that could be transferred or acquired by a third party. The partners or the acquiring company would generally come from the technology and software field.
In addition, ViaDialog cooperates with law enforcement investigations. Therefore, in response to a lawful request from law enforcement or other government officials regarding a criminal investigation or suspected illegal activity, we may (and you authorize us to) disclose your personal information.
If you do not want your information to be shared with third parties, you can unsubscribe from our service and request the deletion of all your information by sending us a registered letter to
- ViaDialog : 152 boulevard Pereire, 75017 Paris
Limited use disclosure related to Google
ViaDialog's use and transfer to any other application of information received from the Google APIs will comply with the rules regarding the data of users of Google's API servicesincluding the limited use requirements.
Individual rights
You may opt-out of future contact or notification from us, change your notification preferences or make any of the following requests to the contact details provided below:
- See what data we hold about you, if any;
- Change or correct the data we hold about you;
- Ask us to delete any data we have about you; and/or
- Express any concerns about our use of your data.
Your choices regarding your information
You have the right to access, modify, rectify and delete the data collected on this site, under the conditions provided for by law n°78-17 of 6 January 1978, relating to information technology, files and freedom.
To exercise this right, send a registered letter to :
- ViaDialog : 152 boulevard Pereire, 75017 Paris
Security of your information
We maintain physical, technical and administrative safeguards to protect your information. When you submit sensitive information via the website, it is protected both online and offline.
Whenever we collect sensitive information, that information is encrypted and transmitted to us in a secure manner. You can verify this by looking for the lock icon in the address bar and looking for "https" at the beginning of the website address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers where we store personal information and encrypted login credentials are kept in a secure environment. Only employees who need access to the information to perform a specific job (for example, billing or customer service) are granted access to personal information. In addition, we are committed to taking appropriate disciplinary action to uphold our employees' responsibilities to privacy.
Compromise of personal information
In the event that personal information is compromised as a result of a security breach, ViaDialog will promptly notify individuals whose personal information has been compromised in accordance with the notification procedures set forth in this Privacy Policy and as required by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), or any other applicable law.
Notification procedures
It is our policy to provide you with notices, whether such notices are required by law or are for marketing or other business purposes, by (i) email notification, (ii) written or paper notification, or (iii) conspicuous posting of such notice on the Website, as determined by ViaDialog in its sole discretion. We reserve the right to determine the form and means of providing notices to you, provided that you may opt-out of certain means of notification as described in this Privacy Policy.
Changes and updates to the privacy policy
ViaDialog reserves the right to change the privacy policy at any time, for any reason, without notifying you, other than by posting the amended privacy policy on this website. Changes to the privacy policy will take effect when they are posted on this page. If we change the policy in a material way, we will notify you by updating the "Effective Date" at the top of this page.
If you have any questions or comments about this privacy policy, please contact :
ViaDialog
152 Boulevard Pereire
75017 Paris
Tel. (33) 01 77 45 30 00
contact@viadialog.com