The real life of generative AI in the Contact Center
Presented by Ariane Nabeth-Halber, Director of AI & Innovations & Gil Monin, Managing Director of ViaDialog Business.
About the speakers
Ariane Nabeth-Halber is a passionate technology ambassador and has been an expert in speech and artificial intelligence for over 20 years. She oversees the Speech AI business at ViaDialog, managing the Data Scientist teams as well as relations with public laboratories. Her role is to gather customer requirements and bring them into line with existing technological possibilities, while steering the roadmap for the projects undertaken, and evangelizing the ecosystem through her position as an expert.
Gil Monin has been at the heart of customer relations since 1992, and has held various sales, marketing, operations and general management positions with companies specializing in customer relations management software. These different experiences have enabled him to acquire extensive expertise in CRM, CIM, BI and Data Mining.
Description
Generative AI is on everyone's lips! ChatGPT-4o, presented on May 13, 2024, has been the talk of the town. This multimodal model is capable of combining text, image, audio and video processing, and promises to revolutionize many sectors, including contact centers. 🚀
But beyond the buzz, what are the concrete use cases and how do you choose the right technology?
We had the pleasure of addressing the topic with Gil Monin (ViaDialog's General Manager Business) & Ariane Nabeth-Halber (ViaDialog's AI & Innovations Director) during our webinar held on June 6, 2024.
👉 On the program:
- A presentation of generative AI and its impact on contact centers
- Concrete examples of the use of generative AI in contact centers, in combination with other AI technologies
- Feedback on the implementation of these innovative solutions, as well as best practices to make your own AI project a success.
