ViaDialog x Digital Habitat: AI for augmented agents and supervisors
Presented by Gil Monin & Ariane Nabeth-Halber
About the speaker
At the heart of customer relations for several years, Gil Monin has held various general management positions in structures specialising in customer relations management and has developed strong skills in this area.
With a background in speech and language processing research, Ariane Nabeth-Halberhas been working in the speech applications industry for 20 years, with software publishers such as Nuance and as head of speech at Bertin IT. Her areas of expertise are voice and conversational AI and their application to business use cases.
Description
In this replay of the fifth edition of Digital Habitat - connected housing days, discover how ViaDialog is using voice AI to improve customer relationship management. An approach that integrates AI to automate processes, deliver increased agent productivity and a new customer experience. An evolution towards the agent's exoskeleton, without replacing him.
On the program: in-depth discussions on omnichannel, voice transcription, sovereignty, ISO standards...
Are you passionate about real estate and innovation? Don't miss this enriching discussion!
