The solution to make telesales a great experience
Structure and engage in dialogue...
ViaScript, ViaFlow's scripting module, helps your agents apply language elements and automate low-value-added tasks to boost operational efficiency. Accompany your agents by proposing standard responses based on the reactions of callers, so you can calmly achieve your objectives (sales, upsells, complaints...) .
Welcome ViaScript...
Jean-David Benichou, CEO @ViaDialog
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Create powerful, customized call scripts without the need for coding skills.
Gain agility by enabling your administrators to update call scripts in just a few clicks.
Make prospect qualification structured and consistent with precise execution.
Maximize your contact center's productivity by automating the repetitive tasks entrusted to your agents.
Why ViaScript?
Create powerful, customized call scripts without the need for coding skills.
Gain agility by enabling your administrators to update call scripts in just a few clicks.
Make prospect qualification structured and consistent with precise execution.
Maximize your contact center's productivity by automating the repetitive tasks entrusted to your agents.
Omnichannel, call blending, versioning, orchestrator... find all the features you need to boost your contact center. (put a word cloud)
- Regulatory changes are forcing the exchange to become more of a privileged moment.
- With ViaScript, your agents will be coached on the elements of language, enabling them to better argue and differentiate themselves by using carefully chosen terms.
- Enable your agents to optimize interaction time by offering a powerful sales pitch or interview management interface!
- This will enable your employees to apply the information and commitment guidelines in the best possible way when communicating with their correspondents.
A tailor-made guide to handling your inbound, outbound and webcallback calls
Create powerful, customized call scripts without the need for coding skills.
Gain agility by enabling your administrators to update call scripts in just a few clicks.
Make prospect qualification structured and consistent with precise execution.
Maximize your contact center's productivity by automating the repetitive tasks entrusted to your agents.
Professional services & Customer Success
Create powerful, customized call scripts without the need for coding skills.
Gain agility by enabling your administrators to update call scripts in just a few clicks.
Make prospect qualification structured and consistent with precise execution.
Maximize your contact center's productivity by automating the repetitive tasks entrusted to your agents.
- ViaScript lets you create powerful, customized call scripts without the need for coding skills.
- Our team of experts will be with you every step of the way, helping you build high-performance campaigns.
- Thanks to versioning, you can easily carry out A/B testing to select effective campaigns that comply with current regulations.
ViaScript design
- With ViaScript, you benefit from a scalable tool based on a robust architecture guaranteeing high availability.
- Take advantage of a no-code tool that lets you design an interactive mini website directly in ViaFlow.
- Automate agent tasks during post-coding.
- Benefit from the integration of all our SpeechAI tools directly into the workflow engine: Text-To-Speech, ASR, keyword detection and more!
Create powerful, customized call scripts without the need for coding skills.
Gain agility by enabling your administrators to update call scripts in just a few clicks.
Make prospect qualification structured and consistent with precise execution.
Maximize your contact center's productivity by automating the repetitive tasks entrusted to your agents.
Integrating ViaSpeech into ViaScript
Create powerful, customized call scripts without the need for coding skills.
Gain agility by enabling your administrators to update call scripts in just a few clicks.
Make prospect qualification structured and consistent with precise execution.
Maximize your contact center's productivity by automating the repetitive tasks entrusted to your agents.
- With technology
A tailor-made guide to handling
incoming, outgoing and webcallback calls
Easily design scripts that adapt to caller feedback to guide your agents through their calls.
Help your agents anticipate needs and provide rapid solutions.
Customize your call scripts with a drag-and-drop interface that lets your administrators modify and move elements in real time!
Simplified integration for optimum flexibility
Thanks to the numerous integration bricks available, you can easily connect ViaScript to your CRM and benefit from advanced functionalities. Take full advantage of these features and optimize your agents' productivity!
ViaScript provides a truly flexible, searchable data repository. Let your administrators easily modify the script as needed.
Benefit from a scalable tool based on a robust architecture guaranteeing high availability.
A no-code tool that's flexible, intuitive and easy to use
Create powerful, customized call scripts without the need for coding skills.
Gain agility by enabling your administrators to update call scripts in just a few clicks.
Make prospect qualification structured and consistent with precise execution.
Maximize your contact center's productivity by automating the repetitive tasks entrusted to your agents.
ViaScript: the solution to make your agents feel confident
Clear, structured support.
Increased productivity, easily measurable.
Flexibility that guarantees real autonomy.