Act 3: The Technogogo Millefeuille
Act 3: The Technogogo Millefeuille Before, everything was simple. We used to communicate by calling each other from landlines, sending messages via pagers or minitel, with a
Come and meet ViaDialog at AI Paris 2020 ...
Come and meet ViaDialog at AI Paris 2020! ViaDialog is happy to participate in the 2020 edition of AI Paris and to present ViaSpeech, its IVR solution
Act 2: The telephone chairs
Act 2: The telephone chairs The development of fixed telecommunications networks from 1950 onwards led to the birth of distance selling and customer relations
5 arguments to convince you to adopt the v...
5 arguments to convince you to adopt ultra-personalized videos When it comes to building customer loyalty, personalization plays an essential role. Personalization can be defined as providing
Act 1: The quest for the Zen Screen
Act 1: The quest for the "Zen Screen" A few years ago, Xavier Niel declared in Society magazine: "Employees in call centres, that's what I'm talking about.
AI for your call campaigns
Responder detection has always been a key issue in campaign performance...
VOICEBOT - Conversational assistant for the...
VOICEBOT - Conversational assistant for customer relations Thanks to the rise of Alexa, Siri, Cortana and Google now, the automation and hybridization of customer interactions are now at the heart of the
From multi-channel to omni-channel, through ...
From multi-channel to omni-channel via cross-channel... the new customer journey Cross-channel, multi-channel, omni-channel... has the customer journey become nothing but watery? No, of course not!
Conversational assistant or human? Combine the two...
The conversational assistant is a good tool that relieves the pressure on customer relations departments and provides answers to the consumer...