Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
The health crisis has had a lasting impact on the relationship with work and telework is becoming structural. How do contact centres organise themselves?
Contact centre jobs are often precarious or a source of stress... What are the consequences for advisors?
Used by agents and customers alike, the home office continues to revolutionise the world of customer relations...
The Covid-19 health crisis has brought new and unexpected constraints. What are the challenges of teleworking for contact centres?
Conversational AI is a guarantee of improved working conditions for teleconsultants!
The DTMF voice server is tending to disappear. Thus, the implementation of a conversational assistant is a key lever for customer relations!
After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and
As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload.