The Web Call Back: a powerful tool to help...
After realising that a call generated via a Click To Call can go unanswered, the Web Call Back was born. Discover the potential of this technique and
Self-care: towards the augmented customer and colla...
As a source of spontaneous information for customers, self-care allows contact centres to be considerably relieved of their workload.
Why make customer experience a key element in the...
In a society where consumers are constantly able to provide feedback, providing a quality customer experience has a multitude of positive spin-offs.
Omnichannelity a new necessity for the...
Omnichannel: a new necessity for an optimised customer experience Cross channel, multichannel and finally omnichannel: the customer journey has recently undergone profound transformations. These different terminologies remind us of
How conversational assistants are becoming more...
How do conversational assistants become part of the customer relationship? I'm talking to a robot?! What may have surprised and even offended at one time, is now part of the norm...
Customer relations: can the industry and the...
Customer relations: can we industrialise and personalise them at the same time? Excellence in the customer journey means rapid consideration of the request; processing
ViaDialog is the 17th French company to be awarded the...
ViaDialog is ISO 22301 certified since 2018. Find out what is at stake with this standard and why we want to keep this certification!
Why is the voice still the preferred channel for...
Beyond an exchange tinged with immediacy, reactivity and quality, the voice is also a vector of emotions...
How to combine artificial intelligence and inte...
How to combine artificial intelligence and relational intelligence? Do you want artificial or relational intelligence? Both, sir! The customer is no longer just a King, he is a